The doctors and staff at St Georges Medical Centre strive to deliver high quality patient care at all times and in all areas of contact with our patients and/or patient representatives. We hope you will never have cause for serious complaint but if you do, please don’t be afraid to say how you feel.
We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.
We would encourage you to speak to whoever you feel most comfortable with (your doctor, a nurse, a receptionist, or a manager) but if you would prefer to make your complaint in writing, please use the online form below. Your complaint will then be investigated by the practice manager or a suitable clinician. This person may contact you to ensure that your complaint is fully understood before conducting an investigation. Once this has been completed, it will be discussed fully with you.
Please note that the surgery complaint system does not deal with matters of legal liability or compensation.
Page last reviewed: 2 October 2025